Sep 30, 2020
COVID-19 forced every business to adapt and re-think. At CWM, we pride ourselves on being early adopters and from the moment the pandemic hit we were changing the way we worked to suit our clients and their evolving needs.
Our firm always vigorously tests and vets new technology and software to ensure the highest levels of compliance and security are maintained. Here's two adaptions that have now become part of the way we do things at CWM.
Zoom video conferencing
Prior to COVID, we had already been setting up our offices for video conferencing as we looked forward to create more flexibility for our clients. So when the world moved indoors, our firm was well positioned to continue supporting our clients straight away.
Now, as part of our standard practice, we use Zoom video conferencing software to provide online consulting sessions with clients, wherever they may be.
Zoom hosts over 300 million meetings a day on its software, so many are familiar with it. But for those who don't, here's how it works:
- Once you've confirmed a suitable meeting time, your financial adviser will send you a meeting invite (in the form of a link) via email. If your meetings are recurring, this can also be set up on Zoom.
- Your advisors will have the ability to add, edit and send out meeting invitations with a calendar service like Outlook or Google Calendar, so you can schedule these times into your online calendar or diary.
- When it's time for your meeting, you can easily click the link in the email, which will take you to your exclusive meeting. Before your first meeting, you may need to download the Zoom software and app (however, it is recommended you do so anyway for greater efficiency and user experience).
- Depending on your circumstance, your meeting may be designed with a topic, meeting ID and password.
- The actual meeting can be customised to your needs, whether it be using video or audio features, and you can even record the consultation - which is very handy to have, especially if you're planning out a wealth strategy!
- The best part is these meetings can be held on most devices, including your smartphone or tablet, as long as you have access to internet. You simply couldn’t ask for better convenience.
- It is recommended to use headphones with a microphone, this will make it easier for you to hear and also for your adviser.
If you would like to better familiarise yourself with Zoom, click here.
Another innovation introduced to CWM clients is DocuSign. DocuSign enables clients to securely sign documents online without having to print and return forms in person.
As our lives constantly evolve and we take on increasing responsibilities, manually printing, reviewing and completing can be a time consuming burden. Add COVID into the mix, where many people have been restricted from in person meetings and unable to visit their professional services providers to complete important documentation.
Fortunately, the e-signature feature provided by DocuSign has allowed hundreds of millions of user to quickly and easily complete and sign their documents remotely.
Here's how we go about it:
- Our advisers will set up an account and upload your documentation, nominating the signature points for you.
- You receive the document via email, and review on your device. You just need an internet connection.
- DocuSign guides you through the process, bringing you to the signature points and helping you set up an electronic signature.
- When your signature/s have been completed, tap 'finish' and your adviser will receive your documents straight away.
You electronic signature will be fully compliant.
DocuSign also provides a real-time status and instant updates, so you can track the progress of your documents.
To find out more, visit DocuSign here.
CWM continues to innovate and work hard to provide the highest levels of safety and flexibility for clients.
Talk to the team at Calder Wealth Management about how we can work in with your needs. Call us on (08) 8373 3333 to schedule your free initial appointment.
Written by Ben Calder at Calder Wealth Management.
This is general advice only and does not take into account your financial circumstances, needs and objectives. Before making any decision based on this document, you should assess your own circumstances or seek advice from a financial adviser and seek tax advice from a registered tax agent. Information is current at the date of issue and may change.
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